Frequently asked questions

Yes, you can upgrade your subscription plan using our online subscription management page.

The entire service, you have zero additional costs. What about the next year? You will easily renew the subscription in the online shop.

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If your boat does not already come equipped with Sentinel Telematics (see our Partners page), you can purchase Sentinel products via our Delears network. For more information please contact us at info@sentinelmarine.net

Yes. A subscription is required to use your Boat Monitor.

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European coverage:

Austria
Belarus
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malta
Monaco
Netherlands
Norway
Poland
Portugal
Romania
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland

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Worldwide coverage (roaming restrictions apply (eg. Turkey, Brazil)):

Afghanistan
Albania
Algeria
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bolivia
Bonaire
Bosnia & Herzegovenia
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Chad
Chile
China
Colombia
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Estonia
Eswatini
Fiji
Finland
France
French Guyana
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guinea
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Ireland
Isle of Man
Israel
Italy
Ivory Coast
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan Republic
Laos
Latvia
Lesotho
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Malaysia
Mali
Malta
Mauritius
Mexico
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Myanmar
Namibia
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Norway
Oman
Pakistan
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Romania
Russia
Rwanda
Saudi Arabia
Senegal
Serbia
Sierra Leone
Singapore
Slovak Republic
Slovenia
Somalia
South Africa
South Korea
South Sudan
Spain
Sri Lanka
St Maarten
St. Kitts & Nevis
St. Lucia
St. Vincent & the Grenadines
Suriname
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad & Tobago
Tunisia
Turks & Caicos
Uganda
UK
Ukraine
United Arab Emirates (UAE)
Uruguay
USA
Uzbekistan
Vanuatu
Venezuela
Vietnam
Zambia
Zimbabwe

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Coverage on request (contact support for activation, limitations apply):

Bhutan
Botswana
Central African Republic
East Timor
Faroe Islands
French Polynesia
French West Indies
Guadeloupe
Guatemala
Guinea-Bissau
Guyana
Korea, Republic Of
Kosovo
Lao People's Democratic Republic
Liberia
Madagascar
Malawi
Mozambique
Netherlands Antilles
Puerto Rico
Réunion
Samoa
Seychelles
Swaziland
Yemen

Please be aware that coverage may change without notice due to factors outside Sentinel's control.

3 weeks before your subscription expires you will receive an email with instructions on how to renew your subscription. At the same time, both the mobile and web application will show an informative banner.

Upon receiving the email that your subscription is about to expire, you will also be able to renew your subscription. In the web application, click on the Account dropdown menu and select "My Subscriptions". From there you will be able to manage the subscription plans for all your devices. After completing the renewal process for a device, future renewals are automated. You will receive an email notice before your card is billed every year.

You can customize your subscription plan to fit your needs at any time. You can choose from different coverage areas (Europe, Worldwide), upgrade the number of allowed sensors and switches, and choose between additional features such as CZone Switching and Alerts and Sentinel Plus.

Yes. The feature you have chosen to downgrade will continue working until the end of the active subscription term, but will not be extended with successive automatic renewals.

After a brief grace period monitoring functionality will be suspended. Renewal of an expired subscription incurs and additional re-activation fee.

You will be able to renew your subscription 21 days before your subscription expires. At that time, you will also receive an email with instructions on how to proceed. If you did not receive the email, and the option is still not present, please contact Sentinel support.

If you do not activate the service within 1 year of purchase, your activation PIN will expire. You will have to buy a new subscription online.

Yes, you can do so at any time. Any existing subscription will continue working until expiry.
To disable automatic renewal, in the web application click on the Account dropdown and select "My Subscriptions". Then, use the option "Manage automatic renewal" corresponding to your device.

You can cancel automatic renewal of your subscription plan at any time. Your device will continue working until the end of your subscription. If you wish to completely stop using the Sentinel services, and stop monitoring at once, delete the boat from the Sentinel application and unplug the monitoring device from power.

We currently support Mastercard, Visa and PayPal.

Sentinel is required by law to apply tax charges, which are based on the location of your residence you provide in the billing details.

We currently do not support adding VAT ID when using our online subscription renewal process. If you are a VAT-exempt business and need to renew a subscription please contact Sentinel support.

The CZone addon allows you to remotely switch selected CZone circuits and receive alerts from the CZone system. Two flavours of the addon are available: Unlimited and Lite

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The CZone Unlimited addon allows you to:

• Receive all alerts generated by the CZone system.
• Select and switch an unlimited number of CZone circuits. These are excluded from the subscription plan size limit.

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The CZone Lite addon allows you to:

• Receive all alerts generated by the CZone system. Some restrictions apply, see below *.
• Select and switch** a limited number of CZone circuits. Each selected switch takes one slot in your subscription plan size limit.

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* The behaviour of CZone alerts is different between Lite and Unlimited addons. With Unlimited, alerts that are cleared in the CZone system but triggered again will fire a push notification to the Sentinel app automatically. With Lite, alerts need to be cleared manually in the Sentinel app in order to receive new alerts from the CZone system (from same source).

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** When using CZone Lite, toggling a circuit in the CZone system will sync to the Sentinel app no later than every 20 minutes. Toggling a switch in the Sentinel app is reflected immediately in the CZone system. With Unlimited, the sync is always immediate.

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The CZone addon is not needed if you are only interested in monitoring CZone circuits (without switching and CZone alerts).